Privacy Policy – Waflows
Last updated: January 2026
At Waflows (“we”, “our”, “us”), protecting your privacy and business data is a top priority. This Privacy Policy explains how we collect, use, and safeguard information when you use our Shopify WhatsApp automation platform.
Information We Collect
a) WhatsApp Account Connection
When you connect your WhatsApp account via QR scan, it is linked as a connected device to enable automated messaging on your behalf. This access is strictly limited to sending predefined automation messages such as:
Order confirmations
Abandoned cart reminders
Order fulfillment updates
Cancellation notifications
👉 We do not access personal chats, media files, contacts, or non-automation activity.
b) Shopify Store & Customer Data
To trigger accurate WhatsApp messages, we may access:
Order details (order ID, items, value, status)
Customer information (name, phone number)
Checkout and abandoned cart activity
We do not collect or store payment or card information.
c) Usage & Performance Data
Basic app usage data may be collected to improve system reliability, performance, and feature optimization.
How We Use Your Information
To deliver automated WhatsApp messages at different stages of the customer journey
To maintain and improve automation accuracy
To provide technical support and troubleshooting
To comply with legal and regulatory obligations
All data usage is limited strictly to the functionality of the Waflows platform.
Secure & Limited Access Model
Waflows operates on a browserless automation architecture.
This means:
No human access to your WhatsApp account
No interface to view chats, media, or contacts
Message delivery is executed securely via automated server requests
Your WhatsApp account remains private and confidential at all times.
User Control & Data Removal
You remain in full control of your data:
Disconnect your WhatsApp account anytime from within the app
Uninstall Waflows from your Shopify store to immediately revoke all access
Once disconnected or uninstalled, we do not retain access to your WhatsApp account or store data, except where required by law.
Data Security
We implement industry-standard safeguards including:
Encrypted data transmission
Secure server infrastructure
Restricted access controls
While no system can guarantee absolute security, we take reasonable measures to protect your information from unauthorized access.
GDPR & Data Protection Rights
If you are located in the European Economic Area (EEA), you are entitled to rights under the General Data Protection Regulation (GDPR), including:
Right to access your personal data
Right to correct inaccurate information
Right to request deletion of your data
Right to restrict or object to processing
Right to data portability
Requests can be made via the contact details below. We respond in accordance with applicable legal timelines.
Contact Information
📧 Email: hello.waflows@gmail.com
📞 Phone: +91 88299 24700